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MATES (Mentor Assistance Through Education and Support) is a counselling-based, one-to-one peer support program offered by the University of Waterloo Counselling Services. MATES provides services to students who are experiencing social difficulties, mental health difficulties, and transitional problems into university/Canadian life.

blue ballons and UW Mates brochures on a table

One-to-One Peer Support

MATES provides services to students who are experiencing stress and anxiety, academic issues, social and relationship difficulties, mental health challenges, and transitional challenges into University life and challenges in adapting to culture.

Mission Statement

MATES (Mentor Assistance Through Education and Support) is a counselling-based, one-to-one peer support program offered by the Federation of Students (Feds) and UW Counselling Services. MATES provides services to students who are experiencing social difficulties, mental health challenges, and transitional challenges adapting to university life or different cultures.

Our Services

MATES volunteers go through an intensive selection process and receive extensive training in mentorship by Clinical Psychologists from UW Counselling Services. MATES volunteers are trained in the following areas:

  • academic issues
  • social and relationship difficulties
  • mental health challenges
  • transitional challenges to university life
  • challenges in adapting to culture

Additionally, the MATES program is under professional supervision by Clinical Psychologists and management staff from Counselling Services, assuring our clients and volunteers of their safety and confidentiality.

We offer both appointment and drop-in sessions. Students can set up an appointment with a MATES Peer Supporter by contacting us at our email address or by walking into Counselling Services for our drop-in hours to receive immediate support.

Request an Appointment

Please use the MATES Request Appointment Form if are a student wishing to make an appointment with a MATES volunteer or if you are looking for more information regarding the program. When you contact us, your inquiry will be processed with confidentiality and professionalism.

Counselling Services

Drop-in and Appointment Hours:

Needles Hall, 2nd Floor:
Monday – Friday 10:30 am – 3:30 pm

Engineering 2: 
Monday - Friday 11:30 am – 1:30 pm

Note: UW MATES only operates by appointments during Exam Periods. 


MATES services are available to all University of Waterloo students. If you are struggling or experiencing challenges that relate to your personal well-being, please contact us via email (mates@uwaterloo.ca) or drop-in to our MATES office in Counselling Services. If you have any questions regarding appointments or services, please do not hesitate to send us an email! No problem is too small – our services are here for you.

Email: mates@uwaterloo.ca
Facebook: Facebook.com/UWMates
Twitter: @UWMates
Office Location: Counselling Services in Needles Hall (2nd floor) New Expansion & Mental Health Services in Health Services (2nd Floor)MATES volunteers will be available at both offices during appointment and drop-in hours.

Make a Referral

Please use the Make a Referral Form if you are a professor, adviser or counselor looking to refer a student to the MATES program.

Support After Hours

UW MATES cannot provide peer support through email. Please utilize our Drop-In hours Monday-Friday (10:30 am – 3:30 pm) in Counselling Services Needles Hall New Expansion for immediate support.

If you need urgent support after hours regarding mental health and/or personal well-being contact one of the following support numbers that are open 24/7. 

Here 24/7: 1-844-437-3247 
TTY: 1-877-688-5501
Good2Talk: 1-866-925-5454

In the event of an emergency or crisis off campus call 911. In the event of an emergency or crisis on campus call UW Police Services 519-888-4567 ext. 22222.